Definitions
For the purposes of this Disclaimer:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to SYNCROTECH TRADING SDN BHD.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the SYNCROTECH TRADING SDN BHD website, accessible from https://syncrotechtrading.com/
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
SYNCROTECH TRADING SDN BHD currently provides shipping services within Malaysia only.
At this time, We do not offer international shipping services. Orders with delivery addresses outside Malaysia will not be processed.
We reserve the right to modify shipping regions or delivery availability at any time without prior notice.
Shipping Fees
We are pleased to offer free shipping on all Orders within Malaysia.
No additional shipping charges will be applied during checkout for eligible domestic Orders.
Order Processing
Orders are typically processed after payment has been successfully confirmed.
Processing times may vary depending on:
- Product availability
- Order volume
- Public holidays
- Operational requirements
We aim to process Orders as efficiently as possible to ensure timely delivery.
Customers will receive order confirmation details after successfully placing an Order through the Service.
Delivery Timeframe
Estimated delivery time for Orders within Malaysia is approximately 7 business days.
While We strive to deliver Orders within the estimated timeframe, actual delivery times may vary depending on courier operations, location accessibility, weather conditions, public holidays, or other unforeseen circumstances.
Delivery timelines provided are estimates only and should not be considered guaranteed delivery dates.
Overnight Delivery
SYNCROTECH TRADING SDN BHD does not provide overnight delivery or same-day shipping services.
All Orders will be processed according to standard delivery timelines and courier schedules.
Shipping Confirmation
Once an Order has been processed and dispatched, customers may receive shipping confirmation details where applicable.
Please ensure that all shipping information provided during checkout is accurate and complete to avoid delays or failed deliveries.
Delivery Issues
If You experience issues with delivery, including delayed or missing shipments, please contact Us promptly.
When contacting Us regarding shipping concerns, please include:
- Your order number
- Full name
- Contact details
- Description of the issue
We will make reasonable efforts to assist and coordinate with the shipping provider where necessary.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
SYNCROTECH TRADING SDN BHD shall not be held responsible for delivery issues resulting from:
- Incorrect addresses
- Incomplete shipping details
- Invalid contact information
Additional delays may occur if shipping details require clarification or correction.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to unavailable recipients or incorrect information, additional delivery arrangements may be required.
Customers are encouraged to monitor delivery updates and ensure availability to receive their Orders.
Delays Beyond Our Control
Although We aim to deliver Orders within the stated timeframe, delays may occasionally occur due to circumstances beyond Our control, including but not limited to:
- Courier service disruptions
- Severe weather conditions
- Public holidays
- Natural disasters
- Operational interruptions
We appreciate Your understanding in such situations.
Changes to This Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon posting on the Service.
Customers are encouraged to review this page periodically for updates.
Contact Information
If You have any questions regarding this Shipping Policy, please contact Us:
SYNCROTECH TRADING SDN BHD
1-01-18, HARMONY VIEW, LINTANG SLIM OFF, JALAN PERAK, 11600 JELUTONG PULAU PINANG
Phone Number: 01158741224
Email: syncrotech-t@outlook.com
Website: https://syncrotechtrading.com/