Definitions
For the purposes of this Policy:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to SYNCROTECH TRADING SDN BHD.
• “Goods” refers to the computer accessories and products offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the SYNCROTECH TRADING SDN BHD website, accessible from https://syncrotechtrading.com/
• “You” means the individual accessing the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return Eligibility
We accept return requests within 30 days from the date You receive Your Order.
To be eligible for a return, the Goods must:
- Be unused and in good condition
- Be returned in the original packaging where possible
- Include all accessories, manuals, and included items
- Be accompanied by proof of purchase or order confirmation
We reserve the right to inspect returned items before approving any refund or exchange request.
Return Process
If You wish to return an item, please contact Us through the contact information provided below.
When contacting Us, please include:
- Your order number
- Product name
- Reason for return
- Supporting photos if applicable
Once Your request has been reviewed and approved, We will provide further instructions regarding the return process.
Refunds
Once We receive and inspect the returned Goods, We will notify You regarding the status of Your refund.
If approved, refunds will be processed using the original payment method used during purchase. Processing times may vary depending on payment providers and financial institutions.
Refunds may be issued in the following situations:
- Incorrect items received
- Damaged products upon arrival
- Defective products
- Eligible returns requested within the return period
We reserve the right to decline refund requests that do not meet the conditions outlined in this Policy.
Exchanges
Customers may request an exchange for eligible items within the 30-day return period.
Exchanges are subject to product availability. If a replacement item is unavailable, We may offer an alternative product or a refund where appropriate.
Cancellation Policy
Orders may be cancelled within 12 hours from the time the Order is placed.
If You wish to cancel an Order, please contact Us as soon as possible with Your order details. Once the cancellation request has been confirmed, the payment will be refunded using the original payment method.
Cancellation requests submitted after the 12-hour period may not be eligible for cancellation as order processing may have already begun.
Damaged or Incorrect Items
If You receive a damaged, defective, or incorrect item, please contact Us promptly after receiving Your Order.
To assist with the review process, We may request:
- Photos of the product
- Photos of packaging
- Order confirmation details
We will review the issue and work towards an appropriate resolution, which may include a replacement, exchange, or refund.
Late or Missing Refunds
If You have not received a refund after approval, We recommend:
- Checking Your bank account again
- Contacting Your payment provider or bank
- Allowing additional processing time depending on financial institutions
If You still require assistance, please contact Us directly.
Changes to This Policy
We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will become effective immediately upon being posted on the Service.
We encourage users to review this page periodically for any updates.
Contact Information
If You have any questions regarding this Return & Refund Policy, please contact Us:
SYNCROTECH TRADING SDN BHD
1-01-18, HARMONY VIEW, LINTANG SLIM OFF, JALAN PERAK, 11600 JELUTONG PULAU PINANG
Phone Number: 01158741224
Email: syncrotech-t@outlook.com
Website: https://syncrotechtrading.com/